Microsoft 365 Administrator

ref. BUS-CO-15715547 Are you a skilled M365 Security engineer with extensive knowledge of Microsoft platforms and Products? We are looking for an enthusiastic Global Microsoft 365 Security Administrator to join our IT Support hub based in Mumbai.As a M365 Administrator, you will be responsible of day to day administration of the Microsoft 365 platform. Working from MMR local offices. Must have a proven track record of working within in a team with other Support Engineers and assisting senior members of the team with ad-hoc tasks as required. The team has a relatively flat hierarchy which means we are all involved in every task. Experience working in a similar environment would be advantageous.Responsibilities are not limited to the outlined below as working as part of a small team you will be required to get involved in every aspect of the companies' IT based needs.Hours of Working: Monday to Friday, 9.00 am to 5.30 pm with one hour lunch break. In addition to this you will be required to work extra hours within reason as required by the business. These additional hours include weekend IT cover for urgent queries (by phone and / or email).About MMR...MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients – partnering with over 50% of the top 100 global food and drink brands.Our team of over 800 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We're a diverse bunch, with backgrounds in R&D, insight, marketing, sensory science, data sciences and psychology. We also boast a true global reach with offices in Thailand, Shanghai, Singapore, UK, US, Mumbai, South Africa, Columbia, Brazil and the Netherlands.We are a "people first" company that prides itself on collaboration, honesty and mutual trust. A company who obtained some fantastic feedback for company engagement and team spirit in a recent employee study with 80% of employees stating they're happy and proud to work for MMR.And one more thing, we work with 50% of the world's food and drink brands so the chances are the last time you went to the supermarket, you bought something that we've influenced on its way to the shelves.ResponsiblitiesAdministration:Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.Managing and resolving alerts / incidents for Microsoft Defender for Exchange and Defender for Endpoints.Monitoring and managing M365 users sign in logs.Ensuring the operational health of the Microsoft 365 Suite Applications including security, availability, performance, interoperability, and reliability.Troubleshoot various Microsoft 365 issues including connectivity and mobility.Monitor and troubleshoot Microsoft 365 availability, performance, and usageAdminister and support Microsoft 365 and MS Exchange policiesAdminister and support system backup and disaster recovery processesMaintain inventory of equipment and software licenses.Update Ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentationHelp to implement and manage identity and access solutions using Azure Active Directory (AAD) and other Microsoft 365 services working with our Global SysAdmin TeamManage and maintain Microsoft 365 governance policies and settings using Microsoft Endpoint Manager, Security & Compliance Center, and PowerShellAssess and mitigate Microsoft 365 security risks and threats using Microsoft Defender, Azure Sentinel, and other toolsCoordinate with other IT staff and business stakeholders to ensure alignment of Microsoft 365 solutions with organizational goals and requirementsRaising support calls with 3rd party providers for both software and hardware related issues.Diagnosing and resolving technical issuesSeeking new and innovative ways to overcome reoccurring issues.Evaluate the Microsoft M365 products and services, explore the new apps, and suggest how they can benefit the business.ProjectsTaking assigned tasks from IT projects and seeing them through to completion. Asking questions and shadowing senior members of the team as required.Assist in developing project plans, assigning tasks and project timings.In order to excel in this role, you must demonstrate competency in key behavioural and technical skills:BehaviouralSelf-Starter – You must be someone who has perpetual motivation for this industry. There is always lots to learn and do, you must be able to show a keen interest in progressing with tasks at a good speed and be actively seeking things that needs to be addressed within your remit.Self-Management – Can switch between different tasks according to business needs, coping with changing priorities and keeping others informed of possible issues.Communication – Communicates and explains clearly, professionally and concisely, both verbally and in writing.Team Work – Maintains open and honest relationships with colleagues building trust and confidence.Client Service - Communicates clearly with the client, taking time to keep them informed and being responsive to their requests. Building the client's trust and confidence in MMR to deliver a high quality service.Learning and Improving – Aims to learn as much as possible and take up opportunities for new experiences.? Consolidates learning in a structured way.Key Technical SkillsFamiliarity with Microsoft 365 security solutions such as Azure AD Identity Protection, Conditional Access, Multi-Factor Authentication, and Data Loss PreventionFamiliarity with concepts for distribution lists, security groups and M365 GroupsExperience with troubleshooting and resolving issues related to the Endpoint Security Windows DefenderExperience managing and resolving alerts/ incidents for Microsoft Defender for Exchange and Defender for Endpoints.Excellent Knowledge of Windows defender and IntuneSufficient knowledge of Microsoft 365 administration, including licensing, roles, permissions, and best practicesWorking Knowledge of M365, Microsoft Teams, SharePoint Online, Azure ADExperience with Microsoft 365 migration, integration, and hybrid scenariosUnderstand M365 Teams integration capabilities with M365, SharePoint Online and Third-Party AppsExperience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologiesExperience of producing high-quality documentation and user guides for the wider business.Experience of working with third party providers e.g. Microsoft technical supportAdditional Technical SkillsExperience in undertaking business impact assessments for major M365 updates, as well as analysing complex technical issues and proposing appropriate solutions.We offer a competitive salary, as we well as a great range of benefits including:Clearly defined path of progressionPotential international opportunities as you progress within your career (including job swaps and secondments)Flexible Working – we embrace a flexible hybrid work environment consisting of in-office and remote workingEarly finish Friday - every week20 days annual leave plus public holidaysSunshine days – celebrating targets with a half day offSocial and Wellbeing Committee – planning regular social events and fun team activities throughout the yearPaid volunteering days – giving you an extra day off to carry out good work with a charity or community of your choice.Here at MMR, we are about building a workplace for the future. We believe in equal opportunities and celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.#J-18808-Ljbffr